Open to opportunities

Zachary Ralph

@zacharyralph

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Self-reliant Telecommunications Engineer with strong problem-solving skills.

United Kingdom

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What I'm looking for

I am looking for a remote role that values initiative and offers opportunities for hands-on problem-solving.

I am a Telecommunications Engineer with 5 years of experience specializing in broadband installation, diagnostics, and infrastructure support. My journey has equipped me with the ability to work independently in high-responsibility roles, where I have honed my skills in remote diagnostics and troubleshooting. I pride myself on my strong communication and documentation abilities, which have been crucial in my interactions with ISPs and network operations teams.

In my current role as a Senior Telecommunications Engineer at MJ Quinn, I have successfully delivered copper broadband installations and maintenance, ensuring high customer satisfaction through effective time management and professional self-direction. I have also taken on the responsibility of mentoring new hires, providing them with remote guidance and training, which has further solidified my leadership skills. I am now seeking a remote role in network operations, IT support, or technical services that values initiative and hands-on problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Telecommunications Engineer

Current

MJ Quinn

Feb 2020 - Present (5 years 5 months)

Independently delivered copper broadband installations, maintenance, and fault resolution for homes and businesses on the Openreach network. Performed exchange-level diagnostics including MDF frame testing and sync validation using EXFO and TDR tools. Coordinated with ISPs and network operations teams remotely to resolve line faults, port mismatches, and session errors.

EXFO Max Tester Network Operations Technical Documentation Customer Service Mentorship

Sortation Associate

Amazon

Apr 2019 - Present (6 years 3 months)

Maintained efficient package flow across the delivery station, meeting strict productivity and quality benchmarks. Supported team operations and helped troubleshoot process delays, ensuring shift-wide performance remained on target.

Package handling Package Handling Productivity Quality Control Team Collaboration Troubleshooting Process Improvement Time Management Logistics Support Operations Performance Monitoring

Bar Staff

Ocean Rooms

Mar 2017 - Present (8 years 4 months)

Promoted from glass collector to bartender due to strong reliability and communication. Built interpersonal skills under pressure in a fast-paced team setting, serving hundreds of patrons per night.

Customer Service Communication Interpersonal Skills Teamwork Reliability Fast Paced Environment Inventory Management Problem Solving Food And Beverage Service

Education

Degrees, certifications, and relevant coursework

Great Yarmouth College

Diploma, Plumbing

Completed a Level 3 Diploma in Plumbing, gaining foundational knowledge and practical skills in plumbing systems and installations. This program provided a comprehensive understanding of the trade.

ECDL

Qualification, Basic IT & Computer Literacy

Achieved the ECDL Qualification, demonstrating proficiency in basic IT and computer literacy. This certification covered essential computer skills relevant for various professional environments.