Percy Chuene

I am a dedicated Network Support Desk Planner with expertise in seamless coordination and support for field engineers. In my current role at Openreach, I specialize in providing initial technical support to field engineers, diagnosing and resolving network-related issues promptly. I am highly committed to excellence and have a knack for adapting to diverse situations effortlessly. Whether working in collaborative team environments or independently, I excel in prioritizing workloads to ensure timely and effective task completion.

One of my key strengths is my outstanding communication skills. I am proficient in articulating technical concepts to both technical and non-technical stakeholders, ensuring clear communication throughout the support process. I have also taken on leadership responsibilities, training new team members and motivating colleagues to deliver exceptional customer service. Additionally, I am highly skilled in utilizing various network monitoring and security tools to ensure robust network security.

I am a problem-solver by nature and have a strong analytical mindset. I am capable of analyzing network traffic and logs to detect and respond to security incidents effectively. I am known for my logical and innovative thinking, which allows me to generate both conventional and out-of-the-box solutions to complex problems. I prioritize stakeholder perspectives, actively listen to concerns, and collaborate to explore options while ensuring compliance with regulatory standards and safety policies.

Throughout my career, I have gained hands-on experience in configuring and maintaining circuits, implementing secure remote access solutions, and resolving issues promptly. I am meticulous in ensuring accurate updates of associated records and have a proven track record of delivering exceptional customer service and fostering strong relationships with engineers. I thrive in team-oriented environments and effectively collaborate with diverse stakeholders to achieve shared objectives.