Fabian Eastman
@fabianeastman
I lead IT service operations, major incident response, and continuous improvement across telecoms and regulated services.
United KingdomWhat I'm looking for
I've supported service operations at Virgin Media O2, Voneus Broadband, Zego, and Kelly Communications, coordinating customer-impacting issues across telecommunications and FCA-regulated insurance environments.
At Voneus Broadband, I led six Network Operations Engineers supporting a nationwide broadband network in a 24/7 environment. I managed incident prioritisation, escalations, service restoration, KPI reporting, SOPs, performance reviews, and operational readiness for network upgrades.
At Virgin Media O2, I monitored nationwide network performance, coordinated major-incident responses with technical teams and suppliers, and delivered operational communications and customer-impact updates during service-impacting events.
I'm focused on reliable, high-quality customer outcomes through root cause analysis, SLA management, stakeholder collaboration, and continual service improvement. I'm seeking opportunities where I can lead IT service delivery, service operations, or major incident management and add measurable business value.
Experience
Work history, roles, and key accomplishments
Supporting customers within a fast-paced, FCA-regulated insurance environment while managing complex service issues and operational escalations. Acting as a key point of contact between customers and internal departments to ensure timely resolution of issues affecting customer journeys.
NOC Team Leader
Voneus Broadband
Jan 2024 - Jan 2025 (1 year)
Led a team of six Network Operations Engineers responsible for supporting a nationwide broadband network within a 24/7 operational environment. Accountable for operational performance, service restoration, KPI reporting and continuous service improvement while working closely with senior leadership, engineering teams and third-party suppliers.
Technical Support Coordinator
Kelly Communications
Jan 2024 - Dec 2024 (11 months)
Provided operational and technical support to engineers delivering broadband installations across the UK. Acted as the link between field engineers and internal operational teams, helping resolve technical issues and ensuring installations were completed efficiently.
Education
Degrees, certifications, and relevant coursework
Fabian hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
Interested in hiring Fabian?
You can contact Fabian and 90k+ other talented remote workers on Himalayas.
Message FabianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
