Carlos Camará
@carloscamar
I troubleshoot residential broadband, fibre networks, and customer connectivity issues.
United KingdomWhat I'm looking for
I'm currently supporting HeyBroadband/FwNetworks customers by resolving tickets, monitoring networks, and troubleshooting router, Wi-Fi, connectivity, hardware, and optical issues.
Previously at Zzoomm, I installed and terminated fibre-optic cabling, completed fusion splicing, and carried out commissioning tests using OTDR, video inspection, and optical power meter readings.
At Portugal Telecom (Altice), I maintained local-area networks, installed equipment, configured modems and residential gateways, and troubleshot telecommunications systems across copper and fibre infrastructure.
I've also provided helpdesk and IT support, working with Windows, servers, DNS/DHCP, TCP/IP, Ethernet, wireless routers, firewalls, and customer service operations. I'm seeking a networking or telecoms role where I can further develop my skills.
Experience
Work history, roles, and key accomplishments
Technical Support Tier 1 Advisor
HeyBroadband/FwNetworks
May 2022 - Present (4 years 3 months)
Solve customer tickets and provide high-quality technical support to identify and resolve hardware and optical issues. Troubleshoot residential issues such as router, Wi-Fi, and connectivity.
Managed customer calls and emails, addressed complaints, and logged contacts in the database. Performed administrative tasks and generated reports for management.
Field Service Engineer
Zzoomm
Jun 2021 - Mar 2022 (9 months)
Blow fibre optic cables through preinstalled microducts and terminate them via fusion splicing. Conduct commissioning tests including OTDR, video inspection, and OPM readings.
Field Technician
Portugal Telecom (Altice)
Jan 2012 - Dec 2017 (5 years 11 months)
Provided customer service during field visits, installed and maintained telecom equipment, and troubleshot network errors. Configured residential home gateways and ensured DSLAM maintenance.
HelpDesk Operator
Optimus-Telecomunicações SA
Jan 2009 - Dec 2009 (11 months)
Delivered technical support for telephone, internet, and TV services. Mentored staff on troubleshooting and created training manuals for software and hardware.
IT Technician
Escola Intercultural das Profissionais e do Desporto da Amad
Jan 2008 - Dec 2009 (1 year 11 months)
Resolved technical issues with desktops, applications, and networking. Supported Windows, server, and network protocols, and completed a cabling system project.
Education
Degrees, certifications, and relevant coursework
London Metropolitan University
Bachelor of Engineering, Computer Networking
Pursued a BEng in Computer Networking, gaining hands-on experience in network configuration and troubleshooting.
Associação para a Formação Tecnológica da Beira Interior
Bachelor of Arts, Network and Information Systems
Completed a Bachelor of Arts in Network and Information Systems, focusing on network infrastructure and information systems.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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