I am seeking a role in NOC or Network administrator, and support Layer to leverage my expertise in network operations, incident management, and service delivery while progressing toward CCNP in a collaborative environment.
FJLooking for a job
Faisal Jalal
@faisaljalal
I am a NOC technician specializing in fibre transmission, routing/switching, and incident management.
United KingdomWhat I'm looking for
I am a Network Engineering graduate with NOC and IT support experience, focused on routing, switching, and fibre transmission. I hold a master's in Computer Science (Network Engineering) and CCNA certification, and I am working towards CCNP.
I have hands-on experience installing and maintaining Cisco routers and switches (ISR, ASR, Nexus), using monitoring tools like Cisco Works and PRTG, and implementing security protocols such as HTTPS and SSH. I have managed incident response, documented configurations, and adhered to SLAs to maintain service quality.
I seek a role where I can apply my fibre network transmission knowledge, optimise network performance, and continue professional growth in a collaborative, customer-focused environment.
Experience
Work history, roles, and key accomplishments
CS
IT Support Technician
Cupp Bubble Tea Shop
Aug 2023 - Jan 2025 (1 year 5 months)
Managed daily IT operations and monitored network health across multiple shop locations, diagnosing and resolving hardware, software, and connectivity issues to maintain service continuity. Performed installations, configurations, escalations, and maintenance to improve system reliability.
TL
Network Operations Center Engineer
Tufa Telecommunications LTD
Aug 2021 - Aug 2022 (1 year)
Installed and maintained Cisco routers and switches, diagnosed network issues, and implemented security protocols to optimize performance and reduce vulnerabilities. Monitored and documented configurations and incidents, coordinated cross-functional responses, and adhered to SLAs to ensure timely service delivery.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Greenwich
Master of Science, Computer Science (Network Engineering)
2022 - 2024
Completed a Master of Science in Computer Science (Network Engineering) with focus on routing, switching, and network fundamentals.
LULahore Garrison University
Bachelor of Science, Computer Science
2016 - 2020
Completed a Bachelor of Science in Computer Science with foundational coursework in programming and networking.
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Social media
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