I am seeking a role in NOC or Network administrator, and support Layer to leverage my expertise in network operations, incident management, and service delivery while progressing toward CCNP in a collaborative environment.
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FJ@faisaljalal
I am a NOC technician specializing in fibre transmission, routing/switching, and incident management.
United KingdomI am seeking a role in NOC or Network administrator, and support Layer to leverage my expertise in network operations, incident management, and service delivery while progressing toward CCNP in a collaborative environment.
I am a Network Engineering graduate with NOC and IT support experience, focused on routing, switching, and fibre transmission. I hold a master's in Computer Science (Network Engineering) and CCNA certification, and I am working towards CCNP.
I have hands-on experience installing and maintaining Cisco routers and switches (ISR, ASR, Nexus), using monitoring tools like Cisco Works and PRTG, and implementing security protocols such as HTTPS and SSH. I have managed incident response, documented configurations, and adhered to SLAs to maintain service quality.
I seek a role where I can apply my fibre network transmission knowledge, optimise network performance, and continue professional growth in a collaborative, customer-focused environment.
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Work history, roles, and key accomplishments
Cupp Bubble Tea Shop
Aug 2023 - Jan 2025 (1 year 5 months)
Managed daily IT operations and monitored network health across multiple shop locations, diagnosing and resolving hardware, software, and connectivity issues to maintain service continuity. Performed installations, configurations, escalations, and maintenance to improve system reliability.
Tufa Telecommunications LTD
Aug 2021 - Aug 2022 (1 year)
Installed and maintained Cisco routers and switches, diagnosed network issues, and implemented security protocols to optimize performance and reduce vulnerabilities. Monitored and documented configurations and incidents, coordinated cross-functional responses, and adhered to SLAs to ensure timely service delivery.
Degrees, certifications, and relevant coursework
UGMaster of Science, Computer Science (Network Engineering)
2022 - 2024
Completed a Master of Science in Computer Science (Network Engineering) with focus on routing, switching, and network fundamentals.
LUBachelor of Science, Computer Science
2016 - 2020
Completed a Bachelor of Science in Computer Science with foundational coursework in programming and networking.
United KingdomYou can contact Faisal and 90k+ other talented remote workers on Himalayas.
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