Yvonne Wangui Nyawira

I’m a dynamic Sales & Operations management professional with 4+ years of progressive experience across retail sales, remote team leadership, quality assurance, and field sales activations. I’m driven by measurable outcomes—better performance, smoother operations, and stronger customer and stakeholder experiences.

As an Operations Associate II (Team Lead) at Fuzu Kenya (Remote), I lead and manage a high-performing remote team of 20+ associates. I oversee daily operations, allocate tasks, track KPIs, coach with structured feedback, and spearhead onboarding through SOP walkthroughs and operational readiness checks that reduce ramp-up time and improve quality from day one.

I also own quality and data review responsibilities, verifying image datasets against strict accuracy and quality benchmarks while maintaining performance above program thresholds. Using SOP-driven review workflows, I proactively flag anomalies and data quality issues to enable early problem detection and continuous process improvement.

My earlier experience includes delivering high-impact sales activations in Nairobi—meeting and exceeding daily revenue targets through compelling product demonstrations and objection-handling. I’ve also built a strong operational foundation through retail sales reconciliation and an internship where I registered, verified, and analyzed cooperative-society records with 100% data accuracy, contributing to efficiency improvements and reduced committee disputes.