Brean Njoroge

I’m an operations management professional with over four years of progressive experience directing multi-regional business operations and driving field execution across high-growth retail networks. I built my reputation for scaling operational infrastructure and optimizing field performance through data-driven planning, compliance audits, and workforce development. In my current role, I directed channel operations across Nairobi, Eldoret, and Mombasa—supporting 2,000+ retail agents while delivering a 15% increase in total sales volume and maintaining execution compliance at 90%+.

I accelerate team performance by establishing workflows and virtual collaboration platforms for 12 remote and field professionals, and I execute high-impact operational and branding campaigns across 1,200+ retail outlets. I reduce recurring bottlenecks through root cause analyses and standardized escalation protocols, while aligning senior leadership, external vendors, and regional stakeholders to streamline project delivery timelines.

Previously, as an Agent Expansion Team Leader, I expanded distribution footprints across new territories and improved field staff productivity by 20% through targeted onboarding, coaching, and performance management. Before that, as a Data Clerk, I safeguarded database integrity with 99% data accuracy, built daily performance dashboards from operational datasets, and decreased data processing turn-around time by 30% by eliminating redundant manual workflows. I bring practical analytics, operational governance, and change management to every initiative—grounded in tools like SQL, advanced Microsoft Excel, ClickUp, Zapier, ERP systems, Salesforce CRM, and Google Workspace.