Open to opportunities

Sky Lum

@skylum

Message

Tour Operator Officer at BMC Travel Sdn Bhd coordinating tour itineraries, suppliers, budgets, and on-site operations.

Malaysia

Message

At BMC Travel Sdn Bhd, I coordinate and execute tour itineraries, liaise with suppliers, and manage tour budgets and supplier negotiations. I also handle bookings and travel documentation, and oversee on-site operations to support smooth tour execution.

As a Tourist Guide and Tour Leader, I handled groups, provided tour commentary, and led overseas tours to destinations including China, Thailand, Vietnam, and Korea. At Royal Selangor Visitor Center, I worked as a part-time in-house guide, sharing information about the company with visitors from around the world.

Experience

Work history, roles, and key accomplishments

Current

Tour Operator Officer

Current

BMC Travel Sdn Bhd

Jan 2025 - Present (1 year 9 months)

Coordinate and execute tour itineraries, liaise with suppliers, manage budgets and negotiations, and oversee bookings and on-site operations.

Tour Coordination Supplier Liaison Budget Management Negotiation Booking Management Travel Documentation Tour Briefing On site Operations

Current

DNA Instructor

Current

Celebrity Fitness

Jan 2024 - Present (2 years 9 months)

Choreographed and taught fitness classes, engaging with members to promote fitness and wellness.

Choreography Teaching Member Engagement

Current

Tour Leader

Current

Self Employed

Jan 2018 - Present (8 years 9 months)

Led tour groups to overseas destinations, managed flight, restaurant, and hotel arrangements, and handled tourist complaints and feedback. Sold tour packages and ensured guest satisfaction.

Tour Leadership Customer Service Problem Solving Sales Cross Cultural Communication

Current

Tourist Guide

Current

Self Employed

Jan 2017 - Present (9 years 9 months)

Handled tour groups, provided commentary, and planned itineraries. Collaborated with hotels, restaurants, drivers, and tour leaders to ensure smooth operations.

Tour Guiding itinerary planning Time Management Public Relations Problem Solving

Admin Executive

Singpoli Investment Bank Limited

Jan 2020 - Dec 2022 (2 years 11 months)

Managed office operations, translated documents, and liaised with management.

Administration Document Translation Office Management

Public Relation

Dynamonic Sdn Bhd

Jan 2019 - Dec 2019 (11 months)

Handled customer relations, closed deals, arranged online events, and produced quotations and invoices. Provided laser engraving services and created products using leather and wood.

Client Relations Sales Event Coordination Quotation Invoicing Laser Engraving Product Development

Part Time In-house Guide

Royal Selangor Visitor Center

Jan 2011 - Dec 2017 (6 years 11 months)

Provided guided tours to visitors, sharing company background and information. Developed communication and group control skills while interacting with customers from around the world.

Communication Skills Group Controlling Customer Service Public Speaking

Education

Degrees, certifications, and relevant coursework

SMK Sekysen 5 Wangsa Maju

Sijil Pelajaran Malaysia (SPM), General

Grade: 4A, 5B, 1D

Completed Sijil Pelajaran Malaysia (SPM) with results of 4A, 5B, and 1D.

INTI International University

Bachelor of Mass Communication (HONS), Mass Communication

Grade: 3.33

Activities and societies: Mass Communication Club (General Committee) Nov 2014-Nov 2015, Sociology and Philosophy Society (General Committee) Nov 2012-Nov 2013, 24 Festive Drums Club (General Committee) May 2012-April 2013

Pursuing a Bachelor of Mass Communication (HONS) with expected completion in October 2016 and a current GPA of 3.33.