At Smart Source LLC, I serve as a day-to-day contact among clients, vendors, sales representatives, accounting, and internal teams. I coordinate recurring account workflows and support contract renewals.
I also create and maintain variable-print templates, translating document specifications into production-ready work. I write procedures and use Excel/VBA and Outlook automation to improve consistency and reduce manual work.
At DemandBridge, I supported SaaS customers by investigating and documenting application issues, testing fixes, and sharing findings with programmers through JIRA. I also demonstrated products and trained customers remotely.
Earlier, at AMA Nystrom, I created and customized eCommerce sites using HTML and programmed login pages using PHP. At E-Quantum, I supported users, provided remote training, and maintained software documentation.
