At Premier Talent Partners, I provide SaaS product support and own customer cases from intake through resolution. I troubleshoot account, billing, file-sharing, and workflow issues, and share clear, step-by-step guidance.
Previously, as a Customer Success Specialist at Adwerx, I supported customers with platform, technical, billing, and campaign-related concerns. I investigated issues with Product and Engineering teams, documented solutions, and shared recurring patterns that contributed to support process and platform improvements.
