CPChris Pinto
@chrispinto
Results-driven software support analyst specializing in forms processing and SaaS customer solutions.
United StatesWhat I'm looking for
I am a results-driven Software Support Analyst with over 10 years of experience delivering high-level technical support in SaaS and software environments. I focus on diagnosing and resolving complex system and forms processing issues while managing escalations to ensure client satisfaction.
Throughout my career I have partnered with clients during SaaS transitions, collaborated closely with development teams to drive product improvements, and authored knowledge base and Confluence documentation to accelerate self-service and reduce case volume. I have served as an escalation point, mentored junior technicians, and handled high-volume inbound cases with a focus on root-cause resolution.
My technical strengths include Tyler Forms (Adobe, DocOrigin, Enterprise), Tyler Content Manager (TCM), basic SQL querying, VPN/remote access tools like Bomgar and TeamViewer, and testing/validation during implementations and migrations. I bring a customer-first mindset, strong cross-team collaboration, and a track record of process improvements that enhance user experience.
Experience
Work history, roles, and key accomplishments
TISoftware Support Analyst
Tyler Technologies, Inc.
Mar 2019 - May 2025 (6 years 2 months)
Resolved complex Tyler Forms processing issues and served as escalation point, partnered with clients on SaaS transitions and collaborated with development to drive product improvements, reducing repeat support cases.
TISenior Software Support Specialist
Tyler Technologies, Inc.
Jan 2016 - Feb 2019 (3 years 1 month)
Provided advanced troubleshooting for Tyler Forms and TCM, supported high-volume cases and authored Confluence documentation while mentoring junior technicians to improve team capability.
IIActed as primary liaison for customers and reference labs, troubleshooting hardware/software diagnostic equipment and resolving escalated cases to minimize veterinary practice downtime.
Education
Degrees, certifications, and relevant coursework
SMSaint Joseph's College of Maine
Bachelor of Science, Environmental Science
Completed a Bachelor of Science in Environmental Science focusing on environmental principles and applied scientific methods.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Chris?
You can contact Chris and 90k+ other talented remote workers on Himalayas.
Message ChrisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
