Looking for a job

Yusuf Kehinde Ayuba

@yusufkehindeayuba

Technical Support Specialist focused on fire detection and alarm systems, with hands-on remote troubleshooting and support experience.

Nigeria

Message

What I'm looking for

I’m looking to apply my engineering foundation and troubleshooting discipline to technical support for fire detection and alarm systems.

At Bright Future Initiatives, I provided remote support to students and volunteers by phone, live chat, and email, diagnosing account, platform, and service issues. I documented cases and escalated complex or sensitive issues with complete details.

In my ongoing self-directed technical support practice, I work through support scenarios using Freshdesk, Intercom, and HubSpot. I also create knowledge base articles and user guides to support self-service.

As a Mathematics Teacher at An-Nujoom International Group of Schools, I planned and delivered lessons, adapting explanations to each learner. That work gave me direct experience presenting technical topics and delivering training.

I also support community members with blockchain tools and technical questions as an independent activity. I’m looking to apply my engineering foundation and troubleshooting discipline to technical support for fire detection and alarm systems.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & Customer Success Specialist

Current

Self-Directed & Practice

Mar 2024 - Present (2 years 7 months)

Worked through technical and product support scenarios across Freshdesk, Intercom, and HubSpot, applying structured troubleshooting and service standards. Created knowledge base articles and user guides to support self-service.

Freshdesk Intercom HubSpot Troubleshooting Knowledge Base Creation Customer Success

Current

Blockchain Community Support & Research

Current

Independent

Jan 2020 - Present (6 years 9 months)

Supported community members on blockchain tools and technical questions, explaining complex topics clearly to diverse audiences while working independently and remotely.

Blockchain Community Support Technical Concepts Remote Work

Customer Support Specialist

Bright Future Initiatives

Jan 2023 - Dec 2025 (2 years 11 months)

Provided remote support to students and volunteers via phone, live chat, and email, diagnosing issues and delivering clear resolutions. Escalated complex issues and documented interactions following service standards.

Remote Support Troubleshooting Documentation Customer Service Live Chat Email Support

Mathematics Teacher

An-Nujoom International Group of Schools

Jan 2023 - Feb 2024 (1 year 1 month)

Planned and delivered structured lessons to diverse groups, adapting explanations to each learner's level. Built strong analytical and problem-solving skills by breaking down complex concepts.

Teaching Lesson Planning Communication Skills Analytical Skills

Customer Success Representative

Fortunate Tutorial Centre

Jan 2014 - Dec 2015 (1 year 11 months)

Worked closely with students and parents to address concerns, ensure satisfaction, and support retention. Collected and documented customer feedback to develop service improvements.

Customer Relationship Management Feedback Collection Collaboration

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Electronic and Electrical Engineering

2015 - 2020

Pursued a Bachelor of Science in Electronic and Electrical Engineering, gaining a strong foundation in engineering principles and technical problem-solving.