yusuf habeeb
@yusufhabeeb
Motivated Virtual Assistant with expertise in administrative support.
What I'm looking for
I am a motivated and organized Virtual Assistant with extensive experience in managing administrative tasks, customer relationships, and data entry. My proficiency in maintaining appointments and managing calendars has allowed me to provide comprehensive support through various CRM systems. I am passionate about delivering efficient and high-quality virtual support, ensuring that operations run smoothly and productivity is maximized.
Throughout my career, I have worked as a Customer Service Representative at Rerwod Holdings Limited and Diamond Bank PLC, where I honed my skills in client relations and administrative support. I have successfully managed complex scheduling tasks and improved client satisfaction by enhancing communication and responsiveness using CRM tools. My technical skills in data analysis, particularly with Power BI and Excel, have enabled me to streamline data entry and reporting processes, significantly increasing efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rerwod Holdings Limited
Jan 2021 - May 2024 (3 years 4 months)
As a Customer Service Representative, I manage schedules and appointments for senior management, utilize CRM systems for tracking customer interactions, and provide administrative support through data entry and document preparation. I ensure efficient communication between clients and stakeholders, enhancing customer satisfaction.
Customer Service Representative Junior Officer
Diamond Bank PLC
Jan 2018 - Jan 2020 (1 year 11 months)
In my role as a Junior Officer at Diamond Bank, I managed client relationships through CRM platforms, coordinated appointments, and provided exceptional customer service by addressing queries and processing orders. I also maintained accurate customer records in CRM systems.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Co-operative Management
Grade: 3.51
B.Sc (Hons) in Co-operative Management with a CGPA of 3.51. Key courses included Co-operative Management, Financial Accounting, Business Mathematics, English and Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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