Open to opportunities

yushay somaru

@yushaysomaru

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Professional ServiceNow Developer committed to delivering value-driven solutions.

South Africa

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What I'm looking for

I seek a role that fosters innovation, collaboration, and continuous learning, where I can contribute to impactful projects.

I am a Professional ServiceNow Developer with a strong commitment to leveraging technology to create value-adding solutions for customers. My innovative mindset and driven character have enabled me to design, develop, and implement effective solutions that meet client needs. I prioritize continuous learning and strive to apply my knowledge to solve complex problems creatively.

With a robust focus on Business Analysis and Agile Development, I understand the importance of aligning solutions with customer demands and data at scale. I engage directly with clients to gather requirements, translating them into precise system specifications. My collaborative nature allows me to thrive in diverse teams, fostering an environment of shared success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

ABSA Bank

Apr 2024 - Present (1 year 5 months)

Gathered and elicited requirements from stakeholders for Request Management in ServiceNow, and migrated existing business processes onto the ServiceNow platform. Enhanced and optimized existing processes, developed catalog items for automation, and configured flows, REST APIs, Business Rules, Script Includes, and Client Scripts.

ServiceNow Requirements Gathering REST APIs Business Rules Script Includes HAM SAM

Current

ServiceNow Developer

Current

Sapphire Systems

Sep 2023 - Present (2 years)

Met with customers to gather user requirements and collaborated with Business Analysts to develop technical solutions detailed in user stories. Configured and developed Workflows, Flows using Flow Designer, Reports, Dashboards, Service Catalog items, Employee Service Centre, System Notifications, Discovery, Service Mapping, Automatic Test Frameworks, and Web Service Integrations.

ServiceNow Flow Designer Discovery Agile Incident Management Problem Management Change Management

Associate Professional Product (ServiceNow)

DXC Technology

Apr 2022 - Present (3 years 5 months)

Automated ServiceNow tasks using PowerShell scripting and JavaScript, and created catalog items and inbound actions. Configured and developed client scripts, UI policies, business rules, and advanced scripting, regularly utilizing ServiceNow APIs and third-party systems like Zabbix.

ServiceNow PowerShell JavaScript Business Rules ITIL ITSM ITOM

Global Key Accounts – Technical Customer Care

Merieux NutriSciences

Mar 2021 - Present (4 years 6 months)

Acted as a key contact for customers, building and maintaining relationships while expanding business opportunities and increasing account revenue. Prepared proposals, quotes, and pro-forma invoices, guiding customers through technical services.

Customer Relationship Management Account Management Business Development Technical Support Sales

Technical Specialist – Customer Care

Merieux NutriSciences

Nov 2018 - Present (6 years 10 months)

Provided technical solutions to clients and managed account and contact information using the Salesforce CRM system. Conducted on-site and off-site visits for technical briefings and support.

Technical Support Salesforce CRM Client Relations Troubleshooting Customer Service

Senior Process Technologist

Sea Harvest

May 2017 - Present (8 years 4 months)

Developed new products and managed trials, working cross-functionally between production and research and development teams. Served as an Employment Equity Representative and Health and Safety Representative.

New Product Development Process Improvement Cross Functional Collaboration Health and Safety

Process Technologist

In2Food

Feb 2016 - Present (9 years 7 months)

Aided in product development for prepared foods from concept stage to launch, applying scientific methods during the development processes of new products. Liaised with and sent samples to Product Developers and Technologists from Woolworths (Pty) Ltd Head Office.

Product Development Food Science Quality Control