Priyanka Shanmugasundaram
@priyankashanmugasund
Experienced ServiceNow Developer with a strong ITSM background.
South AfricaWhat I'm looking for
I am a dedicated ServiceNow Developer with over 12 years of professional experience in the IT industry, specializing in ServiceNow platform implementation, support, and development. My expertise spans all phases of the Software Development Life Cycle (SDLC), with a strong focus on IT Service Management (ITSM) frameworks and ITIL processes. I have successfully led multiple projects, including significant upgrades and customizations of the ServiceNow platform, ensuring optimal performance and user satisfaction.
Throughout my career, I have demonstrated exceptional organizational and communication skills, effectively collaborating with cross-functional teams to translate business requirements into technical solutions. My hands-on experience includes configuring ITSM modules, creating workflows, and integrating ServiceNow with third-party applications using REST and SOAP APIs. I am passionate about delivering outstanding customer service and continuously seek opportunities to enhance my skills and contribute to innovative projects.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Developer
Third Eye IT Consulting Services
Jun 2022 - Present (2 years 11 months)
Created and maintained API and data integration processes between ServiceNow and other services using SOAP and REST. Implemented ServiceNow Discovery, developed schedules, and troubleshooted various device types. Developed Service Portal with Bootstrap and AngularJS, including high-end UI customizations. Implemented ServiceNow ITSM suite, Discovery, CMDB, Event Management, and Service Mapping.
ServiceNow Developer
EtherConnect IT Consulting Services Private Limited
May 2019 - May 2022 (3 years)
Managed and coordinated activities across the ticket lifecycle in Incident and Problem Management, translating business requirements into technical specifications. Collaborated on ServiceNow changes, customizations, and configurations, performing orchestration tasks on remote computers. Built and customized an ESS portal in CMS and Service Portal using AngularJS and Bootstrap, enhancing end-user e
ServiceNow Developer
Tata Consultancy Services
Aug 2012 - Apr 2019 (6 years 8 months)
Created Service Catalog, Record Producers, custom workflows, notifications, and email templates, gaining exposure to Service Portal development. Implemented email integration using Inbound Email Actions and notifications, and conducted UAT scenarios. Managed SLA definitions, service mapping, and generated weekly reports for IT management. Administered development, test, and production instances, c
Java Developer
Tata Consultancy Services
Spearheaded the delivery of the IOBFI project, crafting comprehensive reports for senior stakeholders from requirements to testing. Troubleshot and rectified discrepancies in MIS bank reports, fostering collaboration with support teams to bridge data quality gaps. Played a key role in the analysis, design, and development of project modules, implementing Java frameworks to enhance development spee
Education
Degrees, certifications, and relevant coursework
SUSastra University
Master of Computer Applications, Computer Applications
Completed a Master of Computer Applications degree. The program focused on advanced topics in computer science and software development.
Cauvery College for Women
Bachelor of Computer Applications, Computer Applications
Obtained a Bachelor of Computer Applications degree. This foundational program covered essential concepts in computer applications.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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