I look for a company where I can invest my time, knowledge, and experience.
Yuri Ordoñez
@yuriordonez
Bilingual Virtual Assistant with experience in customer support and administrative tasks.
What I'm looking for
I am a Virtual Assistant with experience in customer service, administrative support, and document drafting. Skilled in Google Workspace, Slack, and Hubstaff, I help businesses stay organized and efficient. My goal is to provide reliable solutions and support for remote teams.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
IBEX Nicaragua
Sep 2025 - Present (11 months)
Managed 50+ daily client communications via email and CRM in English. Maintained accurate records and updated internal databases, resolving customer inquiries with a 95% satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Instituto Rosendo Lopez
High School Diploma, General Studies
High school diploma from Instituto Rosendo Lopez.
Certification, Marketing
Completed the Fundamentals of Marketing certification from Google.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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