Shruti Jha
@shrutijha
MBA (Finance) professional with retail banking and consumer loan operations experience.
NepalWhat I'm looking for
I am an MBA (Finance) graduate with hands-on experience in retail banking, customer service, and consumer loan operations. I have worked in front-desk customer support roles and currently manage outsourced activities for a consumer loan department, focusing on client engagement, application processing, and compliance.
I have demonstrated strengths in communication, documentation accuracy, and use of banking software and MS Office to maintain efficiency and data integrity. My academic record includes an MBA (Finance) with a 3.48 CGPA and a BBS in Finance.
I am motivated by opportunities to contribute to a growth-oriented financial organization where my customer-facing skills, attention to regulatory detail, and ability to streamline loan-processing tasks can add measurable value.
Experience
Work history, roles, and key accomplishments
DSA Outsource - Consumer Loans
NMB Bank Ltd.
Mar 2025 - Present (1 year 3 months)
Managing outsourced consumer loan activities including initial client engagement, application processing, documentation verification, and data entry while ensuring compliance and efficiency in the sales funnel.
Customer Service Intern
Agriculture Development Bank
Aug 2018 - Oct 2018 (2 months)
Gained hands-on exposure to retail banking operations and customer relationship management by assisting front-desk staff with inquiries, transaction processing, and account maintenance over a 3-month internship.
Education
Degrees, certifications, and relevant coursework
Uniglobe College
Master of Business Administration, Finance
Grade: CGPA 3.48
Activities and societies: Participation in a 2-day international management conference; volunteer and paper presentation certificates.
Completed Master of Business Administration (MBA) with a specialization in Finance, achieving a CGPA of 3.48.
Mithila College
Bachelor in Business Studies, Finance
Grade: 53.43%
Activities and societies: Paper presentations on corporate governance and financial ratios effects.
Completed Bachelor in Business Studies (BBS) with a focus on Finance, scoring 53.43%.
Mithila Institute of Technology
Intermediate (+2), General (Intermediate/Higher Secondary)
Grade: 65.30%
Completed Intermediate (+2) from HSEB with a percentage of 65.30%.
New English Secondary School
School Leaving Certificate, Secondary Education
Grade: 75.5%
Completed School Leaving Certificate (SLC) under the Nepal Board with a percentage of 75.5%.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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