Anil Kumar Shrestha
@anilkumarshrestha
Ambitious undergraduate with experience in customer service and management.
What I'm looking for
I am an ambitious and hardworking undergraduate with a Bachelor in Business Administration from Nepal Business College, where I graduated with a CGPA of 3.53. My academic journey has equipped me with a solid foundation in business principles, and my thesis focused on the General Management Practice of Global IME Bank, reflecting my keen interest in the banking sector.
In my professional experience, I have worked as a Customer Service Representative at Vsansar Online, where I effectively handled customer queries through calls, emails, and chats. My role involved identifying customer needs and providing tailored solutions, as well as managing orders and recording weekly sales performance. Additionally, I completed an internship at Global IME Bank, where I assisted in preparing documents according to KYC guidelines and helped in recording and scanning customer information. These experiences have honed my interpersonal communication skills and my ability to work under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vsansar Online
Aug 2023 - Nov 2024 (1 year 3 months)
Responsible for handling customer queries through calls, emails, and chats. Identified customer needs and provided tailored solutions while managing orders and recording weekly sales performance.
Intern
Global IME Bank
May 2023 - Jul 2023 (2 months)
Assisted in preparing documents and filing according to KYC guidelines. Helped record and scan customer information and prepared reports as needed.
Education
Degrees, certifications, and relevant coursework
Nepal Business College
Bachelor in Business Administration, Business Administration
2018 - 2023
Grade: 3.53 CGPA
Completed a Bachelor in Business Administration with a focus on general management practices, culminating in a thesis on the General Management Practice of Global IME Bank.
Vishwa Adarsha Secondary School
Grade 12, General Education
2016 - 2018
Grade: 2.91 CGPA
Completed Grade 12 with a focus on academic subjects, achieving a final grade of 2.91 CGPA.
Shree Rising Nepal Secondary Boarding School
Grade 10, General Education
2015 - 2016
Grade: 3.30 CGPA
Completed Grade 10 with a focus on foundational education, achieving a final grade of 3.30 CGPA.
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