Bivushana Pandey
@bivushanapandey
Polite and professional person with strong communication and writing skills.
What I'm looking for
As a customer-focused and results-driven professional, I leverage my exceptional communication and interpersonal skills to build strong relationships and resolve complex issues. With a strong background in customer service and teaching, I excel in high-pressure environments and thrive in fast-paced settings.
Throughout my career, I have demonstrated my ability to work effectively with diverse groups, including customers, teachers, and parents. My experience in the banking industry has equipped me with the skills to manage high-volume customer queries and provide accurate solutions to their needs.
I am a lifelong learner, currently pursuing my M.Sc. in Clinical Psychology from Liverpool John Moores University, UK. I am passionate about personal growth and development, and I believe that my skills and experience make me an ideal candidate for a role that values customer satisfaction and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NIC Asia Bank Limited
Feb 2022 - Present (3 years 3 months)
Resolved customer issues effectively using interpersonal skills and conflict resolution techniques. Managed high-volume customer queries through oral communication and written instructions in mail.
Teacher
Paradigm Public School
Apr 2018 - Apr 2020 (1 year 11 months)
Communicated with teachers to devise and enhance teaching methods. Collaborated with parents to determine improvement strategies for students.
Education
Degrees, certifications, and relevant coursework
Bivushana hasn't added their education
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