Open to opportunities

Bivushana Pandey

@bivushanapandey

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Client-focused customer service professional with three years' banking experience delivering trusted, accurate support.

Nepal

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What I'm looking for

I seek a growth-focused role within a global team where I can apply my banking customer-service, compliance awareness, and relationship-building to drive client satisfaction and business growth.

I am a dedicated customer service professional with three years of experience in the banking sector, skilled at resolving complex client issues via phone, email and face-to-face interactions. I consistently maintain accurate records, collaborate across loan, remittance and card teams, and promote products while ensuring compliance with AML and client due diligence standards.

I have prior teaching experience where I developed creative instructional methods and strong communication skills, and I bring empathy, problem-solving and a commitment to exceptional service to every role. I am now seeking a growth-focused position with a global team where I can leverage relationship-building, compliance awareness and service excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NIC Asia Bank Limited

Mar 2022 - Mar 2025 (3 years)

Resolved customer inquiries via phone, email and in-person, acted as primary contact for high-priority clients and supported cross-functional teams to streamline service delivery and improve satisfaction.

Customer Service Client Relations Banking Operations Records Management Cross Functional Collaboration Sales Marketing

Teacher

Paradigm Public School

Apr 2019 - Feb 2020 (10 months)

Created inclusive classroom environments, assessed student progress, developed teaching materials and collaborated with parents and staff to support academic and emotional development.

Lesson planning Classroom Management Assessments Record keeping Curriculum Compliance

Teacher

OM Education Academy

Apr 2018 - Apr 2019 (1 year)

Delivered curriculum, assessed student progress, designed interactive learning activities and collaborated with colleagues to plan school events and extracurricular programs.

Lesson planning Classroom Management Assessments Collaboration Communication Record keeping

Assistant Teacher

Honey Bee Pre Montessori School

Apr 2017 - Mar 2018 (11 months)

Supported early childhood education using creative methods and arts to engage students, introduced drawing activities and helped establish positive habits and routines.

Early Childhood Education Student Engagement Arts Integration Communication Routine Development

Education

Degrees, certifications, and relevant coursework

National College of Management and Technical Science

Bachelor of Business Administration, Business Administration

2016 - 2021

Grade: 3.48 GPA

Activities and societies: Received financial aid for top classroom grades; praised for English writing; participated in volunteer teaching and meditation instruction.

Completed a Bachelor of Business Administration with a 3.48 GPA, received financial aid for high academic performance and recognized for strong English writing skills.