Looking for a job

Bismillah Goal

@yuniardwie

I coordinate IT operations, change governance, executive support, and SLA-driven workflows across complex technical environments.

Indonesia

Message

What I'm looking for

I'm looking for an operations, change management, or executive support role where I can coordinate workflows, strengthen governance, maintain accurate reporting, and support cross-functional teams in a complex technical environment.

I've coordinated IT operations and change governance across Telkomsel, Jasa Teknologi Informasi IBM, and Mitra Solusi Telematika for over 10 years.

At Mitra Solusi Telematika, I managed end-to-end operational workflows and compliance procedures across technical and enterprise departments. I organized weekly Change Advisory Board meetings, prepared agenda packages, recorded actionable minutes, and maintained approval and post-implementation documentation.

I produce performance dashboards, SLA metrics, and operational reports for executive stakeholders while facilitating cross-team communication and internal training. My work focuses on accurate records, controlled operational risk, and seamless business execution.

I also bring executive administration and client support experience, including calendar and email management, meeting scheduling, travel coordination, client communications, document management, and ticket governance.

Experience

Work history, roles, and key accomplishments

Change Management Analyst & Operations Coordinator

Mitra Solusi Telematika

Mar 2021 - Jul 2024 (3 years 4 months)

Managed end-to-end operational workflows and compliance procedures, ensuring seamless business execution across multiple technical and enterprise departments. Organized and chaired weekly Change Advisory Board (CAB) meetings, coordinating schedules, preparing agenda packages, and taking detailed actionable minutes.

Change Management Operations Coordination Compliance SLA Management Reporting Dashboard Creation Training Stakeholder Management

IT Operations & Change Coordinator

Jasa Teknologi Informasi IBM

Jul 2019 - Jul 2020 (1 year)

Coordinated complex service management activities, controlling operational risk and preventing workflow disruptions. Managed and prioritized incoming support tickets and service requests using enterprise ticketing systems.

IT Operations Change Management Service Management Ticketing Systems Risk Assessment Reporting KPI Monitoring

Client Support & Executive Administrative - Junior Account Manager

Fiberhome Tech. Indonesia

May 2019 - Jul 2019 (2 months)

Managed customer account records and maintained client databases. Coordinated customer information and administrative data updates, and provided proactive customer support.

Customer Relationship Management Account Management Database Management Customer Support Administrative Support

Operations & Network Change Management

Telkomsel

Dec 2012 - Apr 2019 (6 years 4 months)

Coordinated end-to-end request ticketing and work orders, ensuring tight alignment with SLA. Validated technical documentations (MOPs, timelines, network diagrams) prior to implementation.

Change Management Network Operations Ticketing SLA Management Documentation Risk Assessment CAB Meetings