Yusie Palupi
@yusiepalupi
I streamline office operations, customer support, and administrative coordination.
IndonesiaWhat I'm looking for
I'm currently supporting administrative operations at Kiwoom Sekuritas Indonesia, building on experience in customer support, office coordination, and financial-services administration.
At KB Valbury Sekuritas, I handled customer inquiries across phone, email, and live chat; maintained customer profiles; prepared reports and executive-meeting materials; and supported office budgets and customer-support systems. I've also coordinated vendors, facilities, onboarding, payroll support, and office processes at Citra Abadi Bosco, and served as Secretary to the Finance Manager at PT Pertamina (Persero).
Experience
Work history, roles, and key accomplishments
Provided administrative support to the team at Kiwoom Sekuritas Indonesia, handling day-to-day office tasks and ensuring smooth operations.
Worked as Business Consultant at PT Equityworld Futures.
Administrative Assistant and Customer Support
Mar 2019 - Dec 2024 (5 years 9 months)
Provide exceptional customer service by responding to inquiries via phone, email, and live chat, ensuring prompt resolution of issues and concerns.
Support the sales and customer service team by maintaining accurate customer profiles, processing orders, and managing service inquiries.
Prepare and organize important documents, such as reports, spreadsheets, and presentations, for executive meet
General Affairs and Administration Supervisor / Office Coordinator
Sep 2017 - Feb 2019 (1 year 5 months)
Coordinated office operations, such as handling office supplies, scheduling appointments, and managing emails.
Ensured smooth communication between departments, customers, and external vendors.
Supported HR tasks including onboarding new employees, maintaining personnel records, and assisting with payroll.
Created and maintained detailed reports, ensuring accuracy and timely submission to se
Worked as Secretary to Finance Manager at PT Pertamina (Persero).
Education
Degrees, certifications, and relevant coursework
Universitas Surabaya (UBAYA)
D3, Foreign Business Language
Universitas Surabaya
Diploma 3, Foreign Business Language
Pursued a Diploma 3 in Foreign Business Language at Universitas Surabaya.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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