Kezia Wibowo

I’m a Customer Support and Operations Support professional with hands-on experience handling inquiries via chat and email, managing follow-ups, and maintaining clear communication records. I’m known for organization, consistency, and reliability—especially in remote work settings where accuracy and speed matter.

In consulting and business environments, I’ve supported daily operations by managing client data and records in CRM systems and spreadsheets, assisting with basic reporting and data recapitulation, and coordinating with internal teams to help resolve issues. I also bring data verification experience to ensure integrity, compliance, confidentiality, and dependable documentation.

Beyond operations, I’ve supported PR and communications tasks such as coordinating class schedules, promotional communication, and stakeholder coordination, and contributed to digital creative/media support through documentation and content-related coordination. I enjoy using tools like Microsoft Excel, Google Workspace, CRM systems, and WhatsApp Business to keep processes smooth, traceable, and customer-focused.