yugesh moturi

I am a Senior Systems Engineer with over 9 years of experience in enterprise Windows administration, endpoint management, and IT service leadership. I have supported large-scale environments and driven operational improvements across global user bases.

At HCL Technologies I led L2 incident and escalation management for enterprise customers, contributing to a 36,000-device Windows migration and maintaining 99.6% SLA adherence. I also led and mentored a 14-member L2 support team, improving first-time resolution through training and knowledge base development.

In my current role as Senior Systems Engineer at Diligent Global Tech Consulting, I serve as SME for Windows 10/11 infrastructure, administer Azure AD and Microsoft 365 tenants, manage SCCM and GPO configuration, and oversee endpoint lifecycle operations. I designed a Power Automate chatbot that reduced a verification process from 10 minutes to 3 minutes, yielding a 70% time savings.

I bring a practical, results-driven approach, strong cross-functional collaboration, and a focus on SLA governance, incident escalation, and continuous operational improvement. I am seeking Senior Windows Administrator or IT Support Lead roles to further enhance infrastructure reliability and team performance.