Yostena Makram-Donahue

Administer end-to-end employee leave of absence cases in partnership with third-party leave administrator. Lead as subject matter expert for complex case escalations and policy interpretation, applying in-depth knowledge of FMLA, ADA, PFML, RIPFMLA, and USERRA.

Prepared and delivered benefits presentations to new hires during onboarding and new hire orientation. Managed leave of absence tracking and supported personnel through FMLA and ADA processes.

Developed and executed recruitment strategies to meet staffing requirements. Administered new hire onboarding documents, verifying I-9 documentation and ensuring recordkeeping met regulatory standards.

Processed employee benefit enrollments and reconciliations. Designed employee engagement programs and incentives, and trained employees on ADP Workforce Now and other employee self-service portals.

Processed benefit changes and updated associate records within the HRIS. Advised associates on benefit coverage, company policies, and employment information, and assessed leave eligibility for associates requesting leave.

Conducted vocational evaluations for individuals with disabilities, applying a psychology background to identify strengths, skills, and support needs. Coached clients in developing individualized SMART goals and prepared them for job search and retention.

Activities and societies: Nonviolence & Peace Studies Program (Nepal) – Spring 2013; Couple and Family Therapy Graduate Studies Program, Fall 2014

Bachelor of Arts in Psychology from the University of Rhode Island, completed in May 2014.