Open to opportunities

Alicia Fernandez

@aliciafernandez

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Bilingual HR professional with expertise in employee benefits management.

United States

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What I'm looking for

I seek a role that fosters professional growth and values employee engagement.

I am a dedicated Human Resources professional with over two years of hands-on experience in benefits coordination and employee leave management. My journey in HR began with a solid educational foundation, having earned a Bachelor of Science in Health Studies and a Master of Science in Healthcare Administration. I pride myself on my bilingual communication skills in English and Spanish, which allow me to connect with diverse teams and foster an inclusive workplace.

In my current role as a Benefits Coordinator at St. John’s Riverside Hospital, I manage employee eligibility for various leave programs, ensuring compliance with FMLA and disability regulations. My attention to detail and strong organizational skills enable me to process claims efficiently while maintaining confidentiality. I am passionate about supporting employees through their leave processes and ensuring a smooth transition back to work. I thrive in fast-paced environments and am always looking for ways to enhance HR operations and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Benefits Coordinator - Human Resources

Current

St. John’s Riverside Hospital

Feb 2024 - Present (1 year 6 months)

Determined employee eligibility for FMLA, PFL, disability, and leave of absence, processing all incoming leave of absence paperwork. Coordinated with management and employees to ensure accident/investigation claims were processed thoroughly and in in a timely manner.

FMLA PFL Disability Claims Leave Management Microsoft Excel HR Compliance Data Entry Communication HRIS

Administrative Assistant - Human Resources

St. John’s Riverside Hospital

Mar 2023 - Present (2 years 5 months)

Managed HR phones, routed calls, and completed verifications of employment within a 3-day period. Entered personnel data into HRIS (Meditech) and assisted with processing transactions, creating check requests, and scheduling departmental meetings.

HRIS Meditech I Navigator Data Entry Microsoft Office Suite Scheduling Records Management Employee Relations Onboarding

Concierge Manager - Emergency Department

St. John’s Riverside Hospital

Aug 2022 - Present (3 years)

Registered patients in the EMR system and addressed patient and family concerns, coordinating care. Collaborated with the healthcare team to resolve issues and served as a liaison and guide for patients/families in the ER.

EMR Patient Registration Patient Care Coordination Conflict Resolution Customer Service Healthcare Administration Communication Team Collaboration Problem Solving Patient Advocacy

Associate Teacher

Success Academy Charter School

Nov 2021 - Present (3 years 9 months)

Shared knowledge and passion for math and literacy with second-grade scholars, building relationships with scholars and parents. Analyzed student data to evaluate impact and growth, and implemented curriculum to engage student curiosity and foster success.

Curriculum Development Data Analysis Student Engagement Parent engagement Classroom Management Literacy Education Relationship Building Educational Technology Teaching

Medical Secretary

Neurodiagnostics Medical PC

Sep 2021 - Present (3 years 11 months)

Checked in/out patients and scheduled appointments, handling patient messages and rescheduling missed appointments. Drafted doctor’s notes, processed copayments, and completed forms like FMLA/disability using physician documentation.

Scheduling Medical Records FMLA Patient Check In Out Medical Billing Data Entry Customer Service Administrative Support Healthcare Administration

Education

Degrees, certifications, and relevant coursework

Utica College

Master of Science, Healthcare Administration

Completed a Master of Science in Healthcare Administration, focusing on advanced principles of healthcare management. Relevant coursework included Organizational Communication, Human Resource Management, Healthcare Accounting, Healthcare Finance, and Organizational Leadership.

Utica College

Bachelor of Science, Health Studies

Activities and societies: Omega Phi Beta Sorority, Inc. (Secretary, Social Cultural Chair, Community Service Chair); Fuerza Latina (Member)

Earned a Bachelor of Science in Health Studies, providing a foundational understanding of health-related disciplines. This program prepared for further studies in healthcare administration.