Yonela Mguca

I am a remote-ready Administrative and Reservations Assistant with over two years' experience in office administration, customer service, and data entry. I hold a BA in Police Science from the University of South Africa and certifications in Travel Studio, Amadeus, and Galileo.

In my role handling reservations and ticketing, I managed bookings for local and international travel, processed high volumes of calls and emails, and prepared invoices and travel documents. I maintained accurate customer and booking data across electronic and paper records and supported the reservations team with reporting and spreadsheets.

I am proficient with Travel Studio, Amadeus, Galileo, MS Office (Word, Excel, PowerPoint, Outlook), Google Workspace, and video conferencing tools like Zoom and Google Meet. I bring strong time management, problem-solving skills, attention to detail, and a commitment to reliable remote support.

I have been recognized with internal awards including Admin Assistant of the Month and Most Improved Student, reflecting my dedication to continual improvement and service excellence. I seek roles where I can apply my reservations and administrative expertise to deliver efficient, customer-focused support.