Aakifah Mohamed
@aakifahmohamed
Motivated professional with expertise in remote administrative support.
South AfricaWhat I'm looking for
I am a motivated and dependable professional with a strong background in remote administrative support, hotel reservations, and chat-based customer service. My experience has equipped me with the ability to handle fast-paced environments, resolve issues effectively, and consistently deliver excellent service. I pride myself on being tech-savvy and sales-focused, eager to grow within a dynamic remote team.
In my role as a Remote Reservation Agent at Tyme Global, I managed hotel reservations across 85 properties, responding to a high volume of guest inquiries with professionalism and accuracy. I successfully upsold amenities and services, consistently meeting sales targets while maintaining a 95%+ satisfaction rating. My previous experience as a Remote Administrative Support Assistant at Huzzle allowed me to hone my organizational skills, where I efficiently managed executive calendars and coordinated virtual events.
Throughout my career, I have developed strong communication and problem-solving skills, which have been essential in delivering first-contact resolutions in my role as a Remote Chat Support Agent at Interprize Global. I am passionate about personal growth and learning, and I am excited to bring my skills to a new opportunity that allows me to contribute to a remote team.
Experience
Work history, roles, and key accomplishments
Remote Reservation Agent
Tyme Global
Feb 2024 - May 2025 (1 year 3 months)
Managed hotel reservations across 85 properties via phone, chat, and email, responding to a high volume of guest inquiries with professionalism and accuracy. Upsold amenities and services, consistently meeting sales targets, and dealt with difficult or dissatisfied guests with empathy and problem-solving.
Remote Administrative Support Assistant
Huzzle
Jan 2023 - Jan 2024 (1 year)
Provided administrative support to managers and internal departments, including scheduling meetings, managing executive calendars, and coordinating virtual events. Managed high volumes of email and phone communications efficiently, organized digital files, and assisted in onboarding processes.
Remote Chat Support Agent
Interprize Global
Feb 2021 - Dec 2022 (1 year 10 months)
Responded to an average of 80-100 customer chats daily across various platforms, delivering first-contact resolution for billing, technical, and general inquiries. Maintained a 95%+ satisfaction rating through fast, friendly, and solution-focused communication, and used internal CRM tools to log conversations.
Education
Degrees, certifications, and relevant coursework
Regent Business School
Higher Certificate in Business Management (HICBM), Business Management
Completed a Higher Certificate in Business Management, gaining foundational knowledge in business principles and management practices. Developed skills in various aspects of business operations and administration.
Rylands High School
National Senior Certificate (Matric – NQF Level 4), General Studies
Achieved the National Senior Certificate, demonstrating proficiency across various subjects. Developed a strong academic foundation and essential skills for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Aakifah ?
You can contact Aakifah and 90k+ other talented remote workers on Himalayas.
Message AakifahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
