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Yonathan Suhardi

@yonathansuhardi

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Senior technical operations specialist improving AI reasoning and operational workflows through log diagnostics.

Indonesia

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What I'm looking for

I’m looking for a role where I can own technical operations and quality—using log diagnostics, root-cause analysis, and LLM evaluation to improve workflows, reduce operational risk, and support teams with clear, high-accuracy outcomes.

I’m a systems-oriented technical operations professional with a foundation in high-volume AI reasoning and logic calibration. I specialize in root-cause analysis, log diagnostics, and service delivery reasoning—turning complex signals into reliable resolutions that protect quality and continuity.

At TransPerfect Gaming, I’ve surgically resolved high-stakes queries for the top 1% demographic using precise log analysis and bespoke resolution frameworks, while acting as a technical bridge to help ensure player retention. I also e-architected agent training flows to reduce onboarding time and increase accuracy, and I implemented new Quality Control (QC) standards for a team of 15—supported by rigorous stress-testing of LLM outputs, prompt development to improve model behavior, and work targeting logical hallucinations and AI-to-human intent alignment.

Experience

Work history, roles, and key accomplishments

AI Training Specialist

MoGi Group

Jan 2021 - Jan 2023 (2 years)

Performed rigorous stress-testing of LLM outputs to support accurate reasoning and identify logical hallucinations. Developed high-fidelity training prompts to improve model alignment with complex human intent and technical accuracy.

LLM Evaluation Prompt Engineering Logic Calibration Root Cause Analysis Quality Support Workflow Development Service Delivery Operations Project Management Software