At Trilogy, I supported enterprise products by tracing customer issues to root cause in source code, including ERP systems. I became a subject matter expert for several products and curated product knowledge to help newer engineers resolve issues faster.
I’m applying that experience to AI through projects including pdf-mcp, which searches customer PDFs and returns answers with page citations while keeping customer data isolated. I’ve also built support agents and multi-agent simulations, and shipped two mobile apps on the App Store and Google Play.
