Yolanda Glenn

I’m a dedicated, solutions-oriented Remote Customer Service Professional and Business Manager / Operations Lead with over 20 years of experience in business operations and client relations. I’m known as a disciplined problem solver—handling complex administrative, logistical, and technical hurdles in high-pressure environments while delivering white-glove service to a global clientele.

Since 2005, I’ve served as the primary point of contact for international and domestic clients, resolving inquiries about high-value orders, custom requests, and shipping logistics. I manage long-term partnerships with galleries and corporate collectors through proactive communication, working toward 100% client satisfaction, and I oversee e-commerce storefront operations—troubleshooting website issues and supporting secure payment processing.

I also bring strong logistics coordination for international shipping, including regions in Europe (Estonia), navigating customs and delivery hurdles to ensure on-time arrival of fragile assets. In recent special projects as an Administrative & Media Coordinator (Remote), I’ve acted as the central liaison between creative teams and media outlets, managing documentation and promotional assets with rapid response and extreme attention to detail—supported by a fully equipped home office and tools like Zoom, Teams, and Slack.