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YOLANDA FADILLA

@yolandafadilla

Tenant Relations Supervisor at Agung Sedayu Group, coordinating tenant services and engagement at District 8 Apartment.

At Agung Sedayu Group (ASRI/District 8 Apartment), I supervise and support the Tenant Relations team in day-to-day operations. I handle tenant inquiries and complaints, and coordinate with internal departments and external service providers to address tenant needs.

Previously, at PT. Grand Indonesia - Kempinski Private Residences Jakarta, I handled resident requests involving lease transfers and agreements, tracked work orders, and prepared monthly reports. I also coordinated with the Public Notary and Corporate Legal Department on lease matters.

Earlier, I worked in tenant relations, loyalty programs, operations administration, customer service, and reception. My experience includes organizing tenant engagement programs, preparing operational correspondence and reports, and handling customer requests.

Experience

Work history, roles, and key accomplishments

Current

Tenant Relation Supervisor

Current

Agung Sedayu Group

Jun 2023 - Present (3 years 5 months)

Supervised and supported the Tenant Relations team in day-to-day operations. Handled tenant inquiries, complaints, and service requests, and coordinated with internal departments and external vendors to resolve issues.

Tenant Relations Customer Service Team Supervision Event Planning Vendor Management Coordination

Senior Staff of Tenant Relations

PT. Grand Indonesia

Dec 2021 - Jun 2023 (1 year 6 months)

Assisted the Senior Manager of Commercial Residences with marketing data and tenant relations. Handled lease transfers, sub-leases, and extensions, and coordinated with legal and notary departments.

Tenant Relations Lease Management Legal Coordination Administrative Support Budgeting Reporting

Loyalty Program Officer

PT. Home Center Indonesia

Apr 2021 - Jun 2021 (2 months)

Handled acquisition and retention of membership for Informa Rewards. Analyzed databases, created promotional programs, and maintained communication with store staff to ensure program success.

Loyalty Programs Data Analysis Marketing Customer Retention Administrative Tasks

Tenant Relations Officer

Agung Sedayu Group

Aug 2019 - Apr 2021 (1 year 8 months)

Handled tenant complaints and maintained communication with tenants and other departments. Created letters, visited units for repair progress, and prepared monthly reports and internal memos.

Tenant Relations Customer Service Communication Skills Reporting Administrative Tasks

Operational Administration Staff

PT. Artisan Wahyu

Jul 2016 - Jul 2019 (3 years)

Drafted correspondence and minutes of meetings, handled work orders, arranged schedules, managed petty cash, and compiled yearly action plans. Centralized administrative functions for several departments.

Administration Correspondence Scheduling Budgeting Coordination Microsoft Office

Customer Service Officer

PT. Indoakses Cipta Pratama

Sep 2013 - Jun 2016 (2 years 9 months)

Handled registration and termination services for internet and TV cable. Scheduled technician visits, handled complaints, performed cashier duties, and created payment reports.

Customer Service Scheduling Cash Handling Reporting Database Management