Yogita Bamotra
@yogitabamotra
Customer Service Officer in banking, focused on credit-department documentation, data management, and customer support excellence.
What I'm looking for
I’m a Customer Service Officer (CSO) in Axis Bank (March 2023 to till date), and I bring a customer-first approach with a strong bias toward accuracy and follow-through. Earlier, I worked at ICICI Bank as a CPA (Credit Department) in Retail Assets credit (April 2022 to February 2023), strengthening my understanding of credit workflows and post-transaction responsibilities.
I’m experienced in Post Disbursal Documents (PDD) and in Initiating FI and Data Management. I’m goal oriented, very focused towards works, and I possess a strong ability to learn—so I can quickly improve processes, communicate clearly, and support both customers and the organization in achieving professional and organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Axis Bank
Mar 2023 - Present (3 years 3 months)
Served as a Customer Service Officer at Axis Bank, supporting customer service operations from March 2023 to present.
Credit Department Associate
ICICI Bank
Apr 2022 - Feb 2023 (10 months)
Worked as a CPA in ICICI Bank's Retail Assets credit department, handling post-disbursal documents, initiating FI, and managing related data.
Education
Degrees, certifications, and relevant coursework
Punjab University, Chandigarh
Bachelor of Commerce, Commerce
Grade: 67%
Completed B.Com with 67% from Punjab University, Chandigarh.
Punjab School Education Board (PSEB)
+2, Higher Secondary Education
Grade: 76%
Passed the +2 examination with 76% from P.S.E.B., Mohali.
Punjab School Education Board (PSEB)
10th, Secondary Education
Grade: 80%
Passed the 10th examination with 80% from P.S.E.B., Mohali.
Availability
Location
Authorized to work in
Job categories
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