Yogesh YogiYY
Open to opportunities

Yogesh Yogi

@yogeshyogi

Experienced IT professional specializing in application support and incident management.

India

What I'm looking for

I am looking for a role that offers professional growth and the opportunity to implement innovative solutions in a supportive environment.

I am an IT professional with 3.8 years of experience in the financial services sector, focusing on mutual fund registration, debit and credit fund transfers, and relationship management. My journey has equipped me with a strong foundation in incident management and application monitoring, allowing me to effectively address and resolve customer queries while adhering to service level agreements.

During my tenure at Virtusa Consulting Services, I honed my skills in managing complex customer queries and providing training to new team members. My proactive approach in monitoring applications and managing incidents at Prodapt Solutions has further strengthened my ability to coordinate recovery efforts and ensure timely resolutions. I am committed to continuous learning and adapting to new technologies, which I believe is essential in today’s fast-paced IT environment.

Experience

Work history, roles, and key accomplishments

PS

Application Support Engineer

Prodapt Solutions

Dec 2021 - Present (3 years 6 months)

Provided 24/7 support for major incidents, coordinating with infrastructure teams for speedy resolution and managing bridge calls. Monitored applications proactively from the backend to prevent latency and outages, and performed quality audits on incidents and tickets.

Education

Degrees, certifications, and relevant coursework

SRM University logoSU

SRM University

Bachelor of Computer Applications, Computer Applications

Grade: 6.05 CGPA

Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and applications. Achieved a CGPA of 6.05.

MM

M.L.M.Mamallan Mat.Hr.Sec.School

Higher Secondary Certificate, General Studies

Grade: 67%

Completed Higher Secondary Certificate with a focus on general studies. Achieved 67% in the State Board examinations.

S.

S.S.K.V.Mat.Hr.Sec.School

Secondary School Leaving Certificate, General Studies

Grade: 74%

Activities and societies: Won a Zonal Certificate in Kabaddi match.

Completed Secondary School Leaving Certificate with a focus on general studies. Achieved 74% in the State Board examinations.

Tech stack

Software and tools used professionally

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Yogesh Yogi - Application Support Engineer - Prodapt Solutions | Himalayas