Yogesh Yogi
@yogeshyogi
Experienced IT professional specializing in application support and incident management.
What I'm looking for
I am an IT professional with 3.8 years of experience in the financial services sector, focusing on mutual fund registration, debit and credit fund transfers, and relationship management. My journey has equipped me with a strong foundation in incident management and application monitoring, allowing me to effectively address and resolve customer queries while adhering to service level agreements.
During my tenure at Virtusa Consulting Services, I honed my skills in managing complex customer queries and providing training to new team members. My proactive approach in monitoring applications and managing incidents at Prodapt Solutions has further strengthened my ability to coordinate recovery efforts and ensure timely resolutions. I am committed to continuous learning and adapting to new technologies, which I believe is essential in today’s fast-paced IT environment.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Prodapt Solutions
Dec 2021 - Present (3 years 6 months)
Provided 24/7 support for major incidents, coordinating with infrastructure teams for speedy resolution and managing bridge calls. Monitored applications proactively from the backend to prevent latency and outages, and performed quality audits on incidents and tickets.
Customer Support Executive
Virtusa Consulting Services & Private Ltd
Jun 2018 - Present (7 years)
Handled customer queries, resolving complex situations within SLA, and maintained accurate procedures. Provided training sessions for new resources and contributed value-added points to improve team processes.
Education
Degrees, certifications, and relevant coursework
SRM University
Bachelor of Computer Applications, Computer Applications
Grade: 6.05 CGPA
Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and applications. Achieved a CGPA of 6.05.
M.L.M.Mamallan Mat.Hr.Sec.School
Higher Secondary Certificate, General Studies
Grade: 67%
Completed Higher Secondary Certificate with a focus on general studies. Achieved 67% in the State Board examinations.
S.S.K.V.Mat.Hr.Sec.School
Secondary School Leaving Certificate, General Studies
Grade: 74%
Activities and societies: Won a Zonal Certificate in Kabaddi match.
Completed Secondary School Leaving Certificate with a focus on general studies. Achieved 74% in the State Board examinations.
Availability
Location
Authorized to work in
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