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Yogesh Yogi

@yogeshyogi

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Experienced IT professional specializing in application support and incident management.

India

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What I'm looking for

I am looking for a role that offers professional growth and the opportunity to implement innovative solutions in a supportive environment.

I am an IT professional with 3.8 years of experience in the financial services sector, focusing on mutual fund registration, debit and credit fund transfers, and relationship management. My journey has equipped me with a strong foundation in incident management and application monitoring, allowing me to effectively address and resolve customer queries while adhering to service level agreements.

During my tenure at Virtusa Consulting Services, I honed my skills in managing complex customer queries and providing training to new team members. My proactive approach in monitoring applications and managing incidents at Prodapt Solutions has further strengthened my ability to coordinate recovery efforts and ensure timely resolutions. I am committed to continuous learning and adapting to new technologies, which I believe is essential in today’s fast-paced IT environment.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Prodapt Solutions

Dec 2021 - Present (3 years 6 months)

Provided 24/7 support for major incidents, coordinating with infrastructure teams for speedy resolution and managing bridge calls. Monitored applications proactively from the backend to prevent latency and outages, and performed quality audits on incidents and tickets.

Incident Management Service Now Nagios Splunk CRM Problem Solving ServiceNow

Customer Support Executive

Virtusa Consulting Services & Private Ltd

Jun 2018 - Present (7 years)

Handled customer queries, resolving complex situations within SLA, and maintained accurate procedures. Provided training sessions for new resources and contributed value-added points to improve team processes.