At Payquad Solutions, I own retention, expansion, and lifecycle outcomes across the enterprise portfolio, sustaining zero logo churn and 108% year-over-year NRR. I use health scoring, renewal forecasting, and expansion playbooks to guide customer outcomes.
I work with enterprise clients on API integrations with Yardi and Rent Manager, collaborating with Product, Engineering, and Support to resolve issues and drive adoption. I also oversee payment processing operations and banking integrations supporting over 250,000 transactions and $370M+ in annual processed payments.
At Alsoss Inc., I consolidated five brands into a unified ecommerce platform after a UK acquisition, maintaining 100% customer retention through the transition. I also rolled out Zoho as the unified CRM across the consolidated brands.
Earlier, at StockUpMarket Inc, I scaled Customer Success and Revenue Operations from zero and built a 15-person team. At Rent Magic Property Management Software, I managed 100+ enterprise customers and grew expansion ARR by 300% through customer relationships, onboarding, and value-based upsell.
