Shannon Belliveau
@shannonbelliveau
Senior client success leader driving revenue growth, operational excellence, and team performance.
CanadaWhat I'm looking for
I am a results-driven senior manager with extensive experience leading large, high-performing client success and sales teams across North America. I combine strategic vision with hands-on execution to deliver complex projects and exceed targets.
At ConnectionPoint I built and led an 8-person Client Success organization, established fraud and identity verification protocols, and leveraged AI to streamline workflows and improve client engagement. I also developed KPIs, optimized ticket resolution, and created centralized knowledge resources to boost satisfaction.
Previously at Yardi I managed implementation and client success at scale, overseeing 5,500+ property manager portfolios and leading a 30+ special projects team that contributed to a 95% increase in customer retention since 2020. I mentored and coached remote Customer Success Account Managers across North America.
My background in territory and sales management taught me to drive revenue growth, recruit and develop talent, and improve operational processes. I seek roles where I can lead cross-functional teams, implement scalable processes, and deliver measurable improvements in retention and revenue.
Experience
Work history, roles, and key accomplishments
Vice President of Client Success
ConnectionPoint Systems Inc.
Apr 2022 - Present (3 years 8 months)
Built and led an 8-person Client Success organization, improving support efficiency and client satisfaction through KPIs, optimized ticket resolution, fraud investigation protocols, and AI-enhanced workflows to protect revenue and accelerate enterprise implementations.
YISenior Manager, Client Success & Implementation
Yardi Systems Inc.
Oct 2015 - Apr 2022 (6 years 6 months)
Led performance, training and a 30+ person special projects team for North America, improving team efficiency 10% and contributing to a 95% increase in customer retention since 2020 while managing 5,500+ property manager portfolios and Yardi platform implementations.
Senior Territory Manager
Linkage Group Inc.
Oct 2012 - Sep 2015 (2 years 11 months)
Directed an 18-person team and supply chain operations for cosmetic brands across major retailers, driving a 22% revenue increase through new business development and operational performance improvements.
Senior Sales Manager
Stanley Tools Canada
Sep 2005 - Sep 2012 (7 years)
Led sales across AB/SK/MB and managed a 12-person sales team, delivering consistent sales target overachievement through tailored marketing, promotions, and account growth strategies.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calgary
Bachelor of Commerce, Marketing and Business Technology Management
Completed a Bachelor of Commerce with concentrations in Marketing and Business Technology Management.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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