Yijie Lin
@yijielin
Experienced customer support and HR professional with AI training and seller-support expertise.
TaiwanWhat I'm looking for
I am a results-driven customer support and HR professional with years of experience in seller support, human resources, and AI training. I currently work as a Seller Support Coordinator and have a practical, problem-solving approach that emphasizes follow-through and cross-team collaboration with operations, engineering, and finance.
I have contributed to SOPs, prioritized systemic issue resolution, and handled merchant communications using tools like Zendesk, Intercom, JIRA, and Postman. My background also includes HR recruiting, payroll, and volunteer customer-service roles, demonstrating adaptability, strong communication, and attention to detail.
Experience
Work history, roles, and key accomplishments
AI Trainer / Data Annotation
Self Employed
Jan 2023 - Present (2 years 9 months)
Conducted AI training and data annotation tasks, maintaining quality and attention to detail while tracking best practices to improve model performance and annotation processes.
Seller Support Coordinator
Deliverr
Jan 2022 - Apr 2024 (2 years 3 months)
Responded to and resolved merchant issues via email and messaging, improving seller satisfaction and escalating systemic problems to operations, engineering, and finance. Documented learnings and contributed to SOPs to streamline support workflows.
HR Specialist
Hong Shun Group
Nov 2016 - Apr 2019 (2 years 5 months)
Managed recruitment for trade shows and maintained payroll and HR records, sourcing candidates through colleges, social media, and referrals to support events like Semicon Taiwan and NVIDIA exhibits.
Sales Assistant
1001 Optical
Apr 2014 - Apr 2015 (1 year)
Processed customer purchase orders and maintained records, compiling data for reports and supporting daily sales operations to improve order accuracy and customer service.
Education
Degrees, certifications, and relevant coursework
Aletheia University
Bachelor of Applied Japanese, Applied Japanese
Completed a Bachelor of Applied Japanese degree focused on applied language skills and cultural studies.
Availability
Location
TaiwanAuthorized to work in
Job categories
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