Open to opportunities

cherry suzette iligan

@cherrysuzetteiligan

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Motivated virtual assistant with 14+ years in customer service.

Taiwan

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What I'm looking for

I am looking for a role that values organization and efficiency, where I can leverage my extensive experience in customer service and administrative support.

I am a motivated and detail-oriented Virtual Assistant with over 14 years of experience in customer service, quality control, technical support, and payroll. My strong foundation in administrative support allows me to help businesses stay organized and efficient. I thrive in fast-paced environments and have a proven ability to manage various administrative tasks effectively.

Throughout my career, I have developed strong communication skills and adaptability, enabling me to interact efficiently with diverse roles and industries. My experience includes providing high-quality customer support, ensuring product quality in the semiconductor industry, and offering technical assistance to engineers. I am passionate about delivering tailored solutions to meet customer needs and maintaining high standards of quality and service.

Experience

Work history, roles, and key accomplishments

Quality Assistant Officer

Advanced Semiconductor Engineering Inc.

Jan 2013 - Present (12 years 5 months)

Assisted in monitoring and ensuring the quality of semiconductor products through regular inspections and testing. Ensured documentation complied with internal standards and regulatory requirements and maintained accurate records of quality-related activities.

Quality Control Quality Assurance Documentation Testing Data Analysis

Customer Service Representative

[24]7.ai

Dec 2011 - Aug 2021 (9 years 8 months)

Provided high-quality customer support via phone, email, and chat, addressing inquiries and resolving issues promptly. Ensured customer satisfaction by identifying needs and offering tailored solutions.

Customer Service Communication Problem Solving Chat Support Data Entry

Technical Assistant

Macronix International Co., Ltd.

Jan 2009 - Present (16 years 5 months)

Provided technical support to engineers by assisting in the setup, testing, and maintenance of electronic components. Assisted with troubleshooting technical issues, ensuring proper documentation of solutions, and performing routine maintenance. Collected, organized, and analyzed technical data, while also monitoring project progress and providing administrative support.

Technical Support Troubleshooting Data Analysis Documentation Monitoring Administrative Support