Sandra Egberhanmwen

I’m a Customer Service Representative with over 3 years of experience delivering fast, empathetic support across chat, email, and in-person channels. I’m known for resolving complaints efficiently, improving customer satisfaction, and working effectively in high-volume environments.

At Genesis Hotel and Suites, I managed high-volume inquiries and improved customer satisfaction by 20% through effective communication and problem-solving. I also reduced response time by 15% through team collaboration, trained new staff to improve service consistency, and handled 50+ customer interactions daily across multiple channels.