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Akinsanya Ibukunoluwa

@akinsanyaibukunoluwa

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Customer support professional in hospital settings who handled about 50 patient interactions daily at Rophe Hospital.

Nigeria

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What I'm looking for

I’m interested in bringing a thoughtful, dependable approach to helping EdgeQ Technologies’ customers resolve issues and feel well supported.

At Rophe Hospital, I welcomed patients and handled about 50 daily interactions, responding to enquiries with empathy and professionalism.

I helped coordinate appointments and booking enquiries, guided patients through next steps, and escalated matters requiring clinical attention.

At Boluwatifw Hospital and St. Shiloh Medical Center, I supported patients and healthcare staff in clinical settings. I also assisted with patient documentation and respectful communication.

I’ve trained in customer support and medical virtual assistance, and I’m skilled in issue escalation, follow-up, MIESAS EMR, and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Nurse Receptionist

Rophe Hospital

Jan 2023 - Jan 2026 (3 years)

Welcomed patients and responded to enquiries professionally, handling approximately 50 patient interactions per day. Coordinated appointments and maintained patient information with confidentiality.

Customer Service Communication Skills Appointment Scheduling Booking Coordination Patient Support MIESAS EMR Excel Documentation Confidentiality

Clinical Staff

Boluwatifw Hospital

Jan 2021 - Jan 2023 (2 years)

Supported day-to-day patient care and communication in a hospital environment. Assisted with patient documentation and collaborated with healthcare colleagues.

Patient Care Communication Skills Documentation Teamwork