Divine Sunday
@divinesunday1
Customer service representative at Merchandise Didi World, supporting customers with delivery delays, missing parcels, and refunds.
NigeriaWhat I'm looking for
At Merchandise Didi World, I responded to customer inquiries and complaints about delayed deliveries, missing parcels, and refund requests. I followed up on unresolved concerns and kept customer information organised to support accurate records and continuity of service.
I'm practising HubSpot CRM workflows, including contact lookup, ticket creation, prioritisation, status updates, internal notes, and escalation. I'm seeking remote customer support opportunities.
Experience
Work history, roles, and key accomplishments
Volunteer Chat Support
Merchandise Didi World
Responded to customer inquiries and complaints related to delayed deliveries, missing parcels, and refund requests. Followed up on customer concerns and maintained organized customer information.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Medical Laboratory Science, Medical Laboratory Science
2023 -
Pursuing a Bachelor of Medical Laboratory Science degree, expected to graduate in 2028.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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