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Yessy Nadzaria

@yessynadzaria

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Bachelor of English Language graduate passionate about customer service.

Australia

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to contribute positively to the organization.

I am a Bachelor of English Language and Literature graduate with hands-on experience as a pharmacy assistant and tour guide intern. I hold a dependent 485 Temporary Graduate Visa with full working rights until September 2028. Eager to embark on my professional career in customer service and administration, I am passionate about creating positive work environments and supporting organizational success.

My experience includes operating POS systems, delivering exceptional customer service, and managing administrative tasks. I have a proactive approach and a commitment to continuous learning, which prepares me to embrace new challenges and make a meaningful impact in an entry-level role.

Experience

Work history, roles, and key accomplishments

Pharmacy Assistant

TerryWhite Chemmart

Sep 2024 - Present (9 months)

Operated POS system for cash and card payments at the front shop and S2/S3 counter. Delivered customer service by addressing inquiries, resolving complaints, and recommending products. Restocked shelves, organized inventory, and maintained pharmacy cleanliness in accordance with health regulations.

Customer Service Inventory Management

Tour Guide and Customer Service Intern

Monumen Tugu Pahlawan dan Museum Sepuluh Nopember

Jan 2016 - Present (9 years 5 months)

Led local and international group of tourists to show collections and attractions in museum and monument. Translated the board information of collections from Bahasa Indonesia to English. Answered calls and managed schedules of upcoming tourist groups.

Customer Service Translation Scheduling Public Speaking

Education

Degrees, certifications, and relevant coursework

Universitas Airlangga

Bachelor of Arts (B.A.), English Language and Literature

Taught English Language to children during KKN (Community Service Program). Thesis: Male Dominance of a Quadriplegic Man in Jojo Moyes’s Me Before You. Analyzed male dominance traits using qualitative analysis and Hegemonic Masculinity theory. Demonstrated strong research, analytical, and writing skills.

Universitas Airlangga

Associate's Degree, English Language

Acquired proficiency in effective communicating in professional settings, including understanding and practicing different forms of business communication such as emails, reports, and presentations. Developed skills in translating documents and materials between Bahasa Indonesia and English, focusing on accuracy, context, and cultural nuances. Enhanced abilities in creating and delivering business