Yess User
@yessuser
I deliver luxury client support, reservations coordination, and upselling across five-star London hotels.
United KingdomWhat I'm looking for
At Bvlgari Hotel London, I manage individual and group reservations, VIP preferences, special requests, and upselling for a Forbes Five-Star luxury hotel. I achieved top upselling results, earned Employee of the Month, and created proposal and sales proforma templates adopted as department standards.
Previously at The Langham London and Sheraton Grand London Park Lane, I supported high-volume guest service, reservations, service recovery, and cross-department coordination. I’ve trained new team members, handled complex client requests, and maintained accurate guest records using Opera PMS, Shiji, Marsha, Oracle, and GXP.
Experience
Work history, roles, and key accomplishments
Reservations Executive
Bvlgari Hotel London
Aug 2025 - Present (1 year 1 month)
Manage individual and group reservations for a Forbes Five-Star luxury hotel, handling enquiries via phone, email, and travel partners. Achieved top upselling results and trained new team members.
Reservations Agent
The Langham London
Jun 2024 - Jul 2025 (1 year 1 month)
Managed individual and group reservations for a leading luxury hotel, delivering exceptional customer service across phone, email, and online travel agency channels. Consistently exceeded monthly upselling and incentive targets.
Guest Service Agent & Department Trainer
The Langham London
Aug 2022 - Jun 2024 (1 year 10 months)
Delivered exceptional customer support through a high-volume internal guest service center, coordinating with multiple departments. Promoted to Department Trainer within the first year and trained new team members.
Customer Service Agent
Sheraton Grand London Park Lane
Aug 2021 - Jun 2022 (10 months)
Delivered customer support by handling guest enquiries, requests, and service-related issues via phone and internal systems. Maintained accurate guest records and processed requests using Opera PMS and GXP systems.
Education
Degrees, certifications, and relevant coursework
Central University of Ecuador
Pedagogy in Education of English as a Second Language, Education of English as a Second Language
2013 - 2019
Pursued a degree in Pedagogy in Education of English as a Second Language from 2013 to 2019.
Camilo Ponce High School
Science of Technology, Science of Technology
2013 - 2013
Completed a Science of Technology program in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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