Preline Muganhiri
@prelinemuganhiri
Detail-oriented personal assistant with expertise in executive support.
United KingdomWhat I'm looking for
I am a detail-oriented and highly organized Personal Assistant with extensive experience in executive support, customer service, and administrative coordination. My skills include calendar management, correspondence handling, event planning, and stakeholder communication. I am proficient in Microsoft Office Suite, Google Workspace, and various CRM systems, which allows me to manage confidential documents effectively and improve workflow processes.
In my recent role as a Customer Success Officer at OnePilot, I developed customer service strategies that enhanced client satisfaction and retention by 30%. My previous experience at DHL as a Customer Service Consultant honed my ability to respond to inquiries and manage complaints, achieving high customer satisfaction ratings. As a Personal Assistant to the CEO at Travelodge, I managed executive schedules and coordinated events, ensuring seamless communication between the CEO and stakeholders.
Experience
Work history, roles, and key accomplishments
Customer Success Officer
OnePilot
Jan 2024 - Present (1 year 5 months)
As a Customer Success Officer, I developed and implemented strategies that enhanced client satisfaction and retention by 30%. I managed over 65 customer tickets daily, improving response times and streamlining project delivery. Additionally, I introduced a customer feedback system that increased satisfaction scores by 50%.
Customer Service Consultant
DHL
Jun 2021 - Dec 2023 (2 years 6 months)
In my role as a Customer Service Consultant at DHL, I responded to customer inquiries through various channels, managed complaints, and provided product information. I achieved over 90% of sales targets through effective customer engagement and maintained accurate records for seamless interactions.
Personal Assistant to CEO
Travelodge
Jan 2016 - Jun 2021 (5 years 5 months)
As a Personal Assistant to the CEO at Travelodge, I managed executive schedules, travel arrangements, and correspondence. I coordinated events and maintained expense reports, serving as the primary contact between the CEO and stakeholders, ensuring efficient communication and operations.
Education
Degrees, certifications, and relevant coursework
BLBirkbeck University of London
LLB, Law
2020 -
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
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