Open to opportunities

Shramita Srivastava

@shramitasrivastava

Message

I improve banking operations, payment controls, and compliance outcomes across high-volume financial services.

India

Message

What I'm looking for

I'm looking to lead or improve banking operations, payment processes, compliance controls, and risk governance, using data-driven reviews, partner management, and process improvement to deliver measurable outcomes.

I have spent over nine years at Bank of Maharashtra improving banking operations, KYC/CDD controls, payment processing and partner-bank performance across high-volume environments.

I managed 300+ daily transactions and 50+ monthly KYC/CDD/EDD cases, coordinating NEFT, RTGS, IMPS, correspondent banking settlements, payment investigations, SWIFT discrepancies and fraud escalations. I reduced KYC documentation turnaround time by 60% through stronger control frameworks and quality assurance standards.

I also mentored 25+ junior associates, improving team accuracy by 15%, and served as Acting Branch Manager overseeing branch operations, customer relationships, and regulatory compliance.

As an independent Operations & Business Improvement Consultant, I help small businesses evaluate customer journeys, strengthen governance and redesign workflows. Most recently,I reduced customer turnaround time by 40% by optimizing a client’s customer enquiry page.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

Independent Operations & Business Improvement Consultant

Mar 2025 - Present (1 year 5 months)

Supported small businesses in Strategic Planning by evaluating operations and customer journeys; utilized structured Problem Solving and Decision Making frameworks to analyze workflows, identify improvement opportunities, and develop recommendations that enhance operational efficiency and governance. Partnered with business owners to design and implement risk control frameworks, utilize Strategic

Strategic Planning Process Improvement Risk Frameworks Governance Operational Efficiency Customer Journey Mapping Problem Solving Decision making

Deputy Manager Banking Operations

Bank of Maharashtra

Oct 2014 - Mar 2024 (9 years 5 months)

Managed end-to-end KYC/CDD/EDD lifecycles for 50+ cases monthly while overseeing 300+ daily transactions, performed trend and pattern analysis on operational risk data and monitored regulatory developments to identify emerging risks. Coordinated with correspondent and partner banks on NEFT/RTGS/IMPS transaction settlements, payment investigations, and shared KYC utilities, processing 50+ daily tra