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Yeritza Cruz Martínez

@yeritzacruzmartnez

I coordinate high-volume automotive customer requirements, improving data accuracy, response times, and on-time delivery.

Mexico

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What I'm looking for

I'm looking for a customer-facing operations role where I can coordinate high-volume requirements, improve processes through data, resolve escalations, and work cross-functionally to deliver accurate, timely service.

At Draexlmaier Automotive de México, I coordinated 200 monthly IMDS submissions for BMW, Mercedes-Benz, Audi, Tesla, and Lucid, maintaining 100% deadline compliance across production and development projects.

I closed more than 2,000 pending documents in six months, standardized customer follow-up to improve service KPIs by 80%, and used Excel and Power BI to reduce response errors by 70%. I also trained five employees and coordinated more than 10,000 IMDS requests across customers and internal teams.

Previously, I improved calibration-service response times by 35%, achieved a 98% on-time delivery rate for key laboratory reports, and managed supplier coordination, audits, traceability, and operational planning. My background also includes laboratory operations, pharmacy management, quality systems, and customer-facing service.

Experience

Work history, roles, and key accomplishments

IMDS Coordinator

Draexlmaier Automotive de México SLP

Sep 2022 - Jan 2026 (3 years 4 months)

Led 200 MDS submissions monthly for major automotive clients, ensuring 100% deadline compliance. Standardized processes to improve on-time delivery by 23% and reduce response times from 5 months to 1 month.

Excel Power BI Data Analysis Process Improvement Cross functional Coordination Training KPI Tracking