yenffrey hernandez
@yenffreyhernandez
Experienced computer systems technician specializing in hardware, mobile repair, and web development.
What I'm looking for
I am a computer systems technician with over 20 years of experience in technical support, web development, and Level 5 mobile device repair, delivering reliable solutions across Intel, AMD and Mac platforms. I have a proven record of maintaining high uptime for servers, improving user engagement with responsive sites, and streamlining repair and operational processes.
I thrive in global remote environments, provide bilingual technical support (Spanish native, advanced English) and have led technical teams and MS Partner operations. I continuously upskill in full-stack JavaScript frameworks and Python, and I pursue certifications to stay current with modern development and AI tools.
Experience
Work history, roles, and key accomplishments
Data Entry / Customer Service
Jaspe & Agatha S.R.L.
Jan 2018 - Present (7 years 9 months)
Performed data entry and customer service for sports book operations, maintaining accurate records and supporting call center activities since 2018.
Freelance Technical Consultant
Jaspe & Agatha S.R.L.
Jan 2016 - Jan 2018 (2 years)
Developed responsive websites that increased user engagement by ~20%, configured Linux and Windows servers achieving 99% uptime, and provided bilingual technical translations for global projects.
Mobile Device Repair Technician
Repartcel C.A.
Dec 2008 - Jan 2016 (7 years 1 month)
Diagnosed and repaired complex mobile hardware/software issues (Level 5), streamlined repair workflows to reduce turnaround time by 15%, and delivered bilingual technical support.
Technical Support Specialist
Embassy of Brazil
Jun 2001 - Aug 2008 (7 years 2 months)
Maintained telecommunications systems and resolved 90% of issues within SLA while collaborating with multicultural teams and supporting operational continuity in secure environments.
General Manager (MS Partner)
290 Eximport C.A.
Feb 1991 - May 2000 (9 years 3 months)
Led operations and Microsoft-based solution deployments, managed inventory and technical teams, and optimized enterprise systems through strategic upgrades.
General Manager – Systems & Telecommunications
Servicios Frank C.A.
Jan 1986 - Dec 1990 (4 years 11 months)
Oversaw telecom network implementations achieving 99% uptime, directed multilingual technical teams, and implemented cost reductions of 10%.
Reservations Specialist
Viasa
Jun 1982 - Jul 1986 (4 years 1 month)
Managed international reservations and bilingual customer service across tourism and pre-boarding departments, improving booking accuracy by 20%.
Education
Degrees, certifications, and relevant coursework
Repartcel C.A.
Advanced Mobile Device Repair Technician (Level 5), Mobile Device Repair
1998 - 1998
Completed Level 5 Advanced Mobile Device Repair Technician training specializing in complex mobile hardware and software repairs.
Instituto Luisa Cáceres de Arismendi
Technical Programmer Analyst & Computer Technician, Computer Technology / Programming
1990 - 1992
Activities and societies: Programming (COBOL, Pascal, Fortran)
Completed Technical Programmer Analyst and Computer Technician coursework focusing on programming and computer systems.
Miami Dade Community College
Incomplete coursework, Electronic Engineering
1982 - 1983
Pursued studies in Electronic Engineering; coursework was not completed.
Miami Coral Park Senior High School
General Education Diploma (GED), General Education
1979 - 1981
Completed General Education Diploma (GED) with focus on foundational secondary education.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring yenffrey?
You can contact yenffrey and 90k+ other talented remote workers on Himalayas.
Message yenffreyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
