At Infrasoft Technologies Limited (Kiya.ai), I supported Punjab & Sind Bank’s UPI, IMPS and Omni Channel platforms in a 24×7 production environment. I monitored transactions, investigated failures and analyzed application logs to support incident resolution.
At FUTURZ Staffing Solutions Pvt. Ltd., I supported ATM switch operations for Punjab National Bank, including ATM testing, transaction monitoring and reconciliation files. I also provided L2 production support for Bank Of Maharashtra’s Fraud Navigator, investigating alerts and assisting with fraud analysis.
For Paytm Payment Bank, I supported ATM Switch and DCMS, including debit card lifecycle activities, incident troubleshooting and DR drills. Earlier, at Telecall technology Pvt. ltd, I supported financial services for gift cards and billing, monitoring customer billing status and transaction success.
