At Alexandria Main University Hospitals, I work with patient medical records, take detailed histories, and document clinical information. I also support continuity of care through discharge documentation and coordination between medical specialties.
At Sutherland Global Services, I handled more than 60 daily customer interactions across calls, email, and live chat. I ranked #1 among 20 agents and documented customer interactions using Zendesk and SAP.
Through Medical Convoys, Free Clinics & Community Health Initiatives, I communicated medical instructions and treatment plans to patients, helped coordinate patient flow, and supported follow-up activities while respecting patient privacy.
I contributed to medical research projects involving literature reviews, data extraction, and manuscript preparation, with contributions to four peer-reviewed publications. I use Microsoft Word and Excel for research work and hold an M.B.B.Ch. from Alexandria University – Faculty of Medicine.
