Yasmine Bowens
@yasminebowens
Dedicated customer service professional with teaching and management experience.
What I'm looking for
With over a decade of experience in customer service and education, I have honed my skills in communication, organization, and leadership. My journey began as a Substitute Teacher, where I engaged students in a positive learning environment, ensuring their safety and fostering a love for learning. This role taught me the importance of adaptability and patience, qualities that I carry into every position I hold.
Transitioning into customer service roles, I have worked with various organizations, including H&R Block and Family Dollar, where I excelled in assisting customers with their financial transactions and ensuring a safe shopping experience. My ability to connect with customers and provide exceptional service has been a cornerstone of my career, and I take pride in creating a welcoming atmosphere for all.
In addition to my professional experience, I hold a degree in English with a minor in Writing from Bennett College for Women, where I was recognized for my academic achievements. I am passionate about continuous learning and development, and I am eager to bring my diverse skill set to a new opportunity that values dedication and hard work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
H&R Block
Jan 2025 - Present (4 months)
Managed customer inquiries, scheduled and cancelled appointments efficiently. Handled all financial transactions and processed documents including scanning, faxing, and emailing.
Assistant Store Manager
Family Dollar
Apr 2024 - Present (1 year 1 month)
Assisted customers with financial transactions and helped them locate items within the store. Maintained a secure environment for both customers and employees.
Cashier
Walmart
Oct 2019 - Present (5 years 7 months)
Processed customer financial transactions accurately and efficiently. Provided assistance to customers in locating products throughout the store while ensuring a safe shopping environment.
Cashier
Dollar General
Sep 2016 - Present (8 years 8 months)
Managed customer financial transactions and assisted with product inquiries. Contributed to maintaining a safe and orderly store environment for all patrons and staff.
Young Scholar LPP Site Assistant
Utica College
Sep 2012 - Present (12 years 8 months)
Provided English tutoring to students and supported high school seniors through the college application process. Performed various secretarial duties including photocopying and answering telephones.
Cashier
Michael's Arts and Crafts
Apr 2012 - Present (13 years 1 month)
Assisted customers with their purchases and guided them to desired products. Ensured a quick and friendly checkout experience, enhancing customer satisfaction.
Substitute Teacher
Utica City School District
Feb 2012 - Present (13 years 3 months)
Instructed students across various subjects in the absence of the regular teacher. Fostered a positive and safe learning environment, ensuring student engagement and well-being.
Education
Degrees, certifications, and relevant coursework
New York University
Study Abroad Program, Liberal Arts
Activities and societies: Attained four courses for transcript; Explored the greater London area through group outings and events; Developed a better understanding of the English language and culture
Participated in a semester-long study abroad program in London, gaining academic credits from four courses. Engaged in cultural immersion through organized group outings and events across the city. Enhanced understanding of the English language and culture through direct experience.
Bennett College for Women
Bachelor of Arts, English
Grade: 3.8 GPA
Activities and societies: Member of the Honors Program; Who’s Who Among American Colleges/ Universities; Dean’s List; Sigma Tau Delta member, President 2009-2010; Phi Beta Delta member
Pursued a comprehensive curriculum in English, focusing on both literature and writing. Achieved a 3.8 GPA and was recognized on the Dean's List and as a member of the Honors Program. Actively participated in academic honor societies, including serving as President of Sigma Tau Delta.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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