Yasmine BowensYB
Open to opportunities

Yasmine Bowens

@yasminebowens

Dedicated customer service professional with teaching and management experience.

United States

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

With over a decade of experience in customer service and education, I have honed my skills in communication, organization, and leadership. My journey began as a Substitute Teacher, where I engaged students in a positive learning environment, ensuring their safety and fostering a love for learning. This role taught me the importance of adaptability and patience, qualities that I carry into every position I hold.

Transitioning into customer service roles, I have worked with various organizations, including H&R Block and Family Dollar, where I excelled in assisting customers with their financial transactions and ensuring a safe shopping experience. My ability to connect with customers and provide exceptional service has been a cornerstone of my career, and I take pride in creating a welcoming atmosphere for all.

In addition to my professional experience, I hold a degree in English with a minor in Writing from Bennett College for Women, where I was recognized for my academic achievements. I am passionate about continuous learning and development, and I am eager to bring my diverse skill set to a new opportunity that values dedication and hard work.

Experience

Work history, roles, and key accomplishments

FD

Assistant Store Manager

Family Dollar

Apr 2024 - Present (1 year 1 month)

Assisted customers with financial transactions and helped them locate items within the store. Maintained a secure environment for both customers and employees.

WA

Cashier

Walmart

Oct 2019 - Present (5 years 7 months)

Processed customer financial transactions accurately and efficiently. Provided assistance to customers in locating products throughout the store while ensuring a safe shopping environment.

DG

Cashier

Dollar General

Sep 2016 - Present (8 years 8 months)

Managed customer financial transactions and assisted with product inquiries. Contributed to maintaining a safe and orderly store environment for all patrons and staff.

MC

Cashier

Michael's Arts and Crafts

Apr 2012 - Present (13 years 1 month)

Assisted customers with their purchases and guided them to desired products. Ensured a quick and friendly checkout experience, enhancing customer satisfaction.

UD

Substitute Teacher

Utica City School District

Feb 2012 - Present (13 years 3 months)

Instructed students across various subjects in the absence of the regular teacher. Fostered a positive and safe learning environment, ensuring student engagement and well-being.

Education

Degrees, certifications, and relevant coursework

New York University logoNU

New York University

Study Abroad Program, Liberal Arts

Activities and societies: Attained four courses for transcript; Explored the greater London area through group outings and events; Developed a better understanding of the English language and culture

Participated in a semester-long study abroad program in London, gaining academic credits from four courses. Engaged in cultural immersion through organized group outings and events across the city. Enhanced understanding of the English language and culture through direct experience.

Bennett College for Women logoBW

Bennett College for Women

Bachelor of Arts, English

Grade: 3.8 GPA

Activities and societies: Member of the Honors Program; Who’s Who Among American Colleges/ Universities; Dean’s List; Sigma Tau Delta member, President 2009-2010; Phi Beta Delta member

Pursued a comprehensive curriculum in English, focusing on both literature and writing. Achieved a 3.8 GPA and was recognized on the Dean's List and as a member of the Honors Program. Actively participated in academic honor societies, including serving as President of Sigma Tau Delta.

Tech stack

Software and tools used professionally

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Yasmine Bowens - Customer Service Representative - H&R Block | Himalayas