Bradley Lewis
@bradleylewis1
Customer support professional skilled in communication, problem-solving, and team collaboration.
United StatesWhat I'm looking for
I am a customer support professional with experience in frontline service roles, including CSR and Customer Support Agent II positions where I handled high-volume communication, conflict resolution, and time-sensitive decision making.
I hold a Bachelor of Science in Health Promotion from Union College and have a background in community engagement, youth outreach, and public service work, which strengthened my leadership, adaptability, and teamwork skills.
I bring strong Microsoft Office proficiency, multitasking ability, and a proven record working under pressure to deliver reliable customer service and support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Support Agent II
KECH
May 2025 - Present (9 months)
Provides escalated customer support, managing high-pressure inquiries with strong decision making, time management, and conflict resolution to improve customer satisfaction.
Customer Service Representative
GDIT
Jun 2019 - Mar 2025 (5 years 9 months)
Handled customer inquiries and support under pressure, applying decision making and conflict resolution to maintain service quality and meet response targets.
Communicated with customers to take orders, operated cashier duties, and multitasked across front-counter and service tasks to maintain fast service.
Intern
Union College Center for Civic Engagement
Aug 2014 - May 2017 (2 years 9 months)
Managed recycling operations and procured supplies while supporting an elementary school reading program for children ages 6–8. Improved program logistics and student engagement through hands-on support.
Education
Degrees, certifications, and relevant coursework
UCUnion College
Bachelor of Science, Health Promotion
2014 - 2017
Activities and societies: Internship at Center for Civic Engagement; worked on recycling program and elementary school reading program.
Bachelor of Science in Health Promotion completed at Union College with coursework and campus engagement through the Center for Civic Engagement.
Knox Central High School
High School Diploma, General Secondary Education
Completed 12th grade and received high school diploma at Knox Central High School in Barbourville, KY.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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